Customer service can be a joke sometimes. The biggest problem I have been recently facing is the fact that everyone on those lines that I have talked to have been complete and utter dicks. They behave as if they only have the exclusive knowledge to cancel or change accounts and only they understand the elaborate makings of computers. Granted, the fact that I’m calling them to begin with seems to insinuate that I don’t know something that they do but it doesn’t change the fact that you don’t have to be a complete asshole while the call is happening. Be a polite customer service representative and complain after you get off the phone and not directly into the microphone.
Case in point: Xbox Live. Now, fun fact before we move one, I haven’t had an Xbox in a couple of years now and the primary owner and user of the account hasn’t had access to it since 2009. That being said we played the living shit it out of for years and years. But, second fun fact before we move on, my little brother has been charged $10 a month for over a year now for the services he no longer requires. I decided this morning to amend this because I really wanted to cancel the email it was connected to. After being tossed around the website for over an hour I decided I would just call customer service and maybe they could walk me through it. The conversation went like this.
